Returns and Exchanges

HOW TO RETURN AN ITEM

To return or exchange a product please email us the order ID with product codes to customercare@lugaari.com and we will help you with the process. Alternatively, you can call us on +91- 9999999999 on Monday to Friday between 10:30 AM – 7:00 PM and Saturday between 10:30 AM to 3 PM IST. Your purchase should be returned to us within 14 days of receiving your order.

Our team will provide you with a Return Merchandise Authorization Number (RMA) following which you can simply fill up our online returns form quoting the RMA number and ship the item back to us. You will be notified by email once your return has been received and processed. For details on which items qualify for a refund, please read our Returns Policy below.

REFUNDS

All successfully returned items can be exchanged for other merchandise or online store credit. In case of a product being faulty or wrongly delivered, Lugaari LLP will follow the policy of repair following replacement and finally a refund if the item cannot be repaired or replaced. If you have any queries or wish to discuss the returns procedure in further detail, please do not hesitate to contact us on the details below: Customer Care on +91- 9999999999 between 10:30 AM to 7 PM, Monday to Friday and 10:30 AM to 3 PM on Saturdays. Or Email customercare@lugaari.com. If your concern is not resolved, you may contact our Grievance Officer, [Name], at [email] / [phone]. We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receipt.

RETURNS POLICY

  1. Please check the item refund policy below the item before placing an order. Returns that do not meet our policy will not be accepted and sent back to the customer.
  2. Made to Order/Measure/Custom/Bespoke/Sale items, Kidswear, Footwear, Accessories and Bags do not qualify for a refund, store credit or an exchange.
  3. Customers are advised to check the ordered products and quantity in the invoice before accepting the package from the logistics/courier.
  4. In case of a discrepancy, we request you to leave a remark with the logistics/courier company and notify us at customercare@lugaari.com with the discrepancy details within 24 hours of accepting the package.